The Customer care team at DKLR is more than just a mere help desk. It comprises a group of dedicated employees who are responsive to the call of duty. They keep you up and running, finding solutions to difficulties you might experience in your systems quickly. We also provide personal attention and provide you with answers to your questions directly. Whenever you are faced with any difficulties, our help desk will connect you to the available support team who will give guide you on the way forward in finding solutions to the problem. We are dedicated to ensure that the interest of our clients come first. Serving you best is our responsibility.

 

Facts about our customer care service:

-We ensure that your issues are resolved promptly, accurately, and that you are satisfied.

-Call centers are opened and available24/7

-Less than 3 minutes average answer speed

-85% of the issues resolved within 12 hours

 

We encourage feedback from our clients to commend on the quality of customer service we offer. A client receives a call from the head of customer care after the deal is closed to inquire about his/ her experience with us. This enables us to determine the larks and to improve our customer care services.